Returns And Exchanges

Longyear Museum Store honors Returns and Exchanges with unused products that are purchased within 30 days from the date of receipt. An original receipt must be presented at the time of the return or exchange.

Refunds with credit and debit card transactions will have the merchandise price credited back to their account. Otherwise, merchandise price will be refunded as a store credit. Shipping, gift-wrapping fees, and gift items are non-refundable.

Exchanges can only be made with other merchandise that is equal to or less than the price of the item being exchanged.

If you need to return or exchange an item, you can call us at 617.278.9000 or email us at with your order number and details about the product you would like to return or exchange. We are not liable for postage fees that may incur during the return or exchange process.